Service Charges
Bachmann Europe Plc., issue a Service Charge for models received in their Service Department that are either out of warranty or are supplied without good supporting evidence proving the validity of warranty.
From 1st January 2010, the charges that apply will be:
- For N, OO, HO, HOe, ON30 Scales £20.00 Service charge including VAT with up to a maximum £7.50 value of parts. Parts over the value of £7.50 will be charged as a separate item in addition to the £20.00 Service charge.
- For O and G scale £40.00 Service charge including VAT with up to a maximum £12.50 value of parts. Parts over the value of £12.50 will be charged as a separate item in addition to the £40.00 Service charge.
- For G scale trucks and gearboxes returned separately the service charge will be £20.00 per item..
Bachmann would like to urge retailers and end customers to ensure that all Warranty paperwork is fully completed and supported by a bona-fide receipt. Where a warranty form is not available, the customer should have a bona-fide sales receipt as proof of purchase. Failure to provide such evidence may incur unnecessary costs to owners of models.
You can contact the Service Department by:
- Letter to Service Dept. Bachmann Europe Plc, Moat Way, Barwell, Leicestershire, LE9 8EY
- Email via the website contact form for advice
